App Support Engineer/ Sr. App Support Engineer Job in Sagarsoft India Ltd

Job Title: App Support Engineer/ Sr. App Support Engineer

Shift Timings: 6:00 PM to 3:00 AM

Job Description: We are seeking an energetic, outgoing self-starter for an IT Application Support position . This position is primarily focused on the support of front office applications, data and their integration with middle and back-office systems. The role will have a high level of interaction with the investment staff, including Portfolio Managers, Traders, and Analysts, to proactively discover and understand issues and potential workflow/system improvements. The candidate must have excellent communication skills, a broad knowledge of financial markets and trade lifecycles. The candidate should have good experience in database and application development. The optimal candidate will have a minimum of 1-2 years of experience at an investment bank, investment advisor or associated software vendor and have with experience in front, middle, and back office systems.

Position Responsibilities: ( 4+ yrs )

• Proactively engage with PMs, Traders, and Analysts to resolve issues and identify improvement opportunities
• Rollout, setup, and educate end-users on new product implementations
• Provide 2st and 3nd line support for front, middle, back office systems, and market data
• Work with external vendors support teams to resolve technical and content issues and deliver strategic enhancements
• Assist Development and QA teams, supporting new projects from requirements gathering through to production
• Setup and monitor automated jobs in a central scheduler; ActiveBatch
• Disciplined use of ticket, issue, and change management systems

Position Requirements:

• Proactive with excellent communication skills; lively, friendly, sociable personality
• Strong understanding of Hedge fund trading applications and underlying infrastructure
• 1-2 years of experience working with investment banks, investment advisors or associated software vendors
• Knowledge of equity and listed products, broad understanding of fixed income and OTC derivatives
• Applications deployment, administration, and support experience
• Strong troubleshooting and creative problem-solving abilities, including being able to interpret, understand, and troubleshoot internally developed systems
• Support development environments using agile methodologies and production environments within an ITIL framework
• SQL experience across various database implementations, including MSSQL, MongoDB
• Experience of various scripting technologies, e.g., PowerShell, Python
• Knowledge of basic Linux and Windows operating system administration
• Knowledge of commercial scheduling tools e.g., ActiveBatch
• Experience with the following systems beneficial: Bloomberg/Reuters/Bridge market data, Flextrade, FactSet, Sentieo, Omgeo Oasys, TT, FXALL, JIRA Service Desk, ITRS Geneos, Python Flask, Docker, AWS/Cloud
• Escalation support for other regions including evenings and weekends on a rotational basis
• Relevant college degree

Please share profiles to [email protected]

All the shortlisted candidates will receive details of the interview process on the e-mail id mentioned in their resume.