Provisioning Ticket Analyst Job in Sage It
Provisioning Ticket Analyst
Sage It
4+ weeks ago
- Ongole, Prakasam, Andhra Pradesh
- Not Disclosed
- Full-time
Job Summary
Provisioning Ticket Analyst.
- Responds to user tickets related to various Customer applications
- Monitoring group mail box for status alerts and emails
- Troubleshoots performance issues and escalates tickets with the vendor.
- Applies service packs and resets passwords.
- Daily monitoring of status logs post the Pricing tool scheduled run
- Monitoring of the Retail Sales reports that come in via e-mail
- Ensure the e-mails are processed by the scheduled job as is and if not do the necessary remediation steps
- Resolve support incidents and tasks by communicating with users and closing tickets
- Performs advanced administrative and security tasks for a variety of applications and software
- Acts as point of escalation for internal IT Support team
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