Operations Program Manager Job in Salesforce

Operations Program Manager Customer Success (Hyderabad, India)

Full-Time | Program & Business Operations | Salesforce

Empower Operational Excellence. Drive Strategic Initiatives. Elevate Customer Success.

Join Salesforce, the global leader in customer relationship management (CRM), as an Operations Program Manager and play a key role in shaping and executing global delivery programs that drive efficiency, scalability, and customer value. In this high-impact role, you ll be at the heart of business operations leading cross-functional initiatives, aligning with strategic goals, and ensuring operational excellence across the Professional Services Global Delivery Center (GDC).

If you're a strategic thinker, a data-driven decision maker, and a collaborative leader with a strong foundation in business operations and program management, we want to hear from you.

Location: Hyderabad or Bangalore, India

Department: Customer Success / Professional Services

Key Responsibilities

• Lead and manage strategic programs across Global Delivery Center (GDC) to support business growth, operational efficiency, and partner enablement
• Collaborate closely with stakeholders, sponsors, and cross-functional teams to define program scope, timelines, resources, and deliverables
• Plan and manage partner resource allocation for Cloud Practices, ensuring partner program objectives and KPIs are met
• Drive data-informed decisions through reporting, analytics, and insight generation to improve GDC performance
• Develop high-quality executive-level presentations to communicate program status, insights, and strategic direction
• Identify risks and dependencies early, implement mitigation strategies, and provide regular updates to senior leadership
• Continuously improve and optimize operational processes, ensuring program scalability and delivery excellence
• Coordinate with vendors and manage subcontractor-related program initiatives
• Advocate and support Agile/Scrum-based delivery models for improved cross-functional collaboration and execution

Required Qualifications

• 10+ years of total experience in IT or related fields, with 5+ years in program management and business operations
• Strong hands-on experience managing business operations programs across multiple geographies or global delivery models
• Excellent analytical and problem-solving skills, with the ability to turn data into actionable insights
• Proven track record of successfully managing strategic initiatives with multiple stakeholders and cross-functional teams
• Advanced knowledge of Microsoft Excel for data analysis, modeling, and visualization
• Skilled in CRM tools experience with Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, or NetSuite is a plus
• Familiarity with project management tools such as JIRA, MS Project, or similar platforms
• Strong communication and stakeholder engagement skills, including experience working with executive leadership
• Experience in driving continuous improvement and process optimization within business operations

Preferred Qualifications

• Understanding of Agile methodologies and Scrum practices; experience as or with a Scrum Master is an advantage
• Experience managing external vendors or subcontractor programs
• PMP or Agile certification is a plus

Why Join Salesforce?

At Salesforce, we re on a mission to help businesses transform through innovation, customer success, and operational excellence. As part of our Customer Success organization, you ll be empowered to make a real impact, work with cutting-edge tools, and join a culture of collaboration, purpose, and continuous growth.

Enjoy world-class benefits, including:

• Comprehensive well-being and healthcare coverage
• Generous parental leave, adoption and fertility support
• Ongoing enablement via Trailhead and leadership coaching
• Opportunities to give back through Salesforce s 1:1:1 philanthropy model

Be a part of the team driving customer success at scale. Apply now to build a better tomorrow.