Senior Manager, Salesforce Operations Job in Samsara Inc

Position: Senior Manager, Salesforce Operations

Location: Bengaluru, India (Hybrid 3 days onsite)

Company: Samsara Technologies India Pvt. Ltd.

About Samsara

Samsara (NYSE: IOT) leads the Connected Operations Cloud, empowering industries like transportation, agriculture, and manufacturing to harness IoT data for smarter, safer, and more sustainable operations. With a global impact and a fast-scaling culture, Samsara offers unique opportunities to solve real-world challenges with cutting-edge technology.

Role Overview

Samsara is seeking a Senior Manager, GTMS (Go-to-Market Systems) Operations to lead the Salesforce operations team in Bangalore. Reporting to the Sr. Director of Sales Systems, this role is pivotal in building Samsara s India-based GTMS operations from the ground up, ensuring performance, scalability, and alignment across Sales, Finance, Product, and Business Technology functions.

The ideal candidate is an experienced Salesforce operations leader with a passion for systems stability, stakeholder alignment, and continuous process improvement, coupled with strong people leadership and cross-functional collaboration skills.

Key Responsibilities

• Operational Excellence & Governance
  • Lead end-to-end incident and problem management across the Salesforce and GTMS ecosystem.
  • Drive operational stability, reliability, and proactive issue resolution across sales systems.
  • Manage system releases, updates, and quality control processes.
• Cross-Functional Collaboration
  • Act as a bridge between Sales, Finance, Product, and IT to align systems strategy with business outcomes.
  • Ensure seamless data flow and process integration across enterprise systems.
  • Maintain transparent, regular communication with senior stakeholders.
• Strategic Planning & Cost Management
  • Build operational strategies that support scale and growth in GTM functions.
  • Optimize resource allocation and control budget and cost efficiency.
  • Support and execute on long-term product and process roadmaps.
• Team Leadership & Development
  • Build, mentor, and manage L2/L3 operations teams based in India.
  • Foster an inclusive, high-performing team culture with strong talent development practices.
  • Define KPIs and continuously improve team performance through coaching and process optimization.
• Vendor, Compliance & Risk Management
  • Manage third-party vendor relationships and evaluate tools to enhance operational delivery.
  • Enforce compliance, data security, and privacy standards within the systems landscape.

Minimum Qualifications

• Bachelor s degree in IT, Business, or a related field (Master s preferred).
• 3+ years experience in a Salesforce-focused operations leadership role.
• Proven expertise in Salesforce Sales Cloud, CPQ, and GTM systems integration.
• Deep operational experience in system support, QA, and incident management.
• Strong executive presence, communication, and stakeholder influencing skills.
• High level of business acumen and ability to align tech strategy with business goals.

Ideal Traits

• Strategic thinker with a passion for customer-centric system design.
• Strong collaborator across technical and non-technical teams.
• Agile leader ready to scale operations in a hyper-growth, data-driven environment.
• Curious about using AI and automation to elevate system reliability and performance.