Crm Executive - Female Job in Sankalp Group

Skill Required Good Communication Skills Good knowledge of Computer, eg. Excel, Words etc. Responsibility Building and maintaining profitable relationships with key customers Resolving customer complaints quickly and efficiently Keeping customers updated on the latest products in order to increase sales Meeting with managers in the organization to plan strategically. Expanding the customer base by up selling and cross-selling. Understanding key customer individual needs and addressing these Making sure the customer database is correctly segmented for targeted marketing activities Collaborating with other departments ensure the CRM strategy works well for every aspect of the business Coming up with creative ideas, preparing proposals, overseeing the production process & execution and reporting the results to the relevant people Making sure the customer database is correctly segmented for targeted marketing activities