It Application Senior Engineer Job in Sap
It Application Senior Engineer Job
Sap
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Job Summary
- Coordinate, standardize, and lead all ITIL problem management activities ensuring root cause and prevention is identified
- Proactively detect and prevent future problems/incidents and initiate the Problem Management process to allow quicker diagnosis and resolution.
- Prepare statistics, KPI and trend reports for use in the problem management process. Identify problems through the review and focus on optimizing processes
- Collaborate with subject matter experts to refine operating processes and procedures to deliver and restore service more efficiently
- Ensure the problems progress through the Problem Management process in a timely and prioritized fashion
- Ensure that the problem management information reflects accurate errors and is complete
- Ensure recurring incident resolution is addressed with urgency
- 5-9years working experience,ITIL Certified
- B.E/B.Tech/ME/M.Tech, MCA
- Proven track record of working collaboratively to improve the customers experience
- Demonstrate strong interpersonal and communication skills while working with diverse audiences including highly technical IT professionals, developers, and architects
- Able to manage relationships with peers and managers as it relates to support and services
- Ability to navigate complexity and create collaborative, cross-functional solutions
- Understanding of Commerce Cloud solutions would be advantageous
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