Support Engineer - Cloud Provisioning Job in Sap
Support Engineer - Cloud Provisioning Job
Sap
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Job Summary
- Provide operational support for SAP CX customers and internal stakeholders via phone, slack, chat and tickets.
- Fulfill client access to their Cloud Software and service
- Review and validate customer contract data so that Cloud product is set up in a timely fashion to meet SLAs
- Resolve known issues and document properly actions taken in ticket.
- Work with various teams internally to solve provisioning and termination issues.
- Provide timely and effective resolution to support requests based on internal and external service level agreements (SLA)
- Achieve a high level of customer satisfaction through individual case work
- Participate in weekend support activities when required, provide extended hours coverage as required
- Ensure tenant master data consistency
- Reporting of errors to our SME and L2 team. Contribute to Root Cause Analysis.
- Finding way to reduce incident like creation of Knowledge Base Articles and notes to deflect internal stakeholder request/issues.
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