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BriefCase

Crm Executive Job in Sarom Fab

Crm Executive

Sarom Fab 4+ weeks ago
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Job Summary

CRM Executive

Location: Thane
Experience: 1 3 years
Education: Bachelor s degree

Role Summary

We are seeking a motivated CRM Executive to support and enhance our customer relationship management initiatives. This role involves working closely with marketing, sales, and customer service teams to drive engagement, improve customer retention, and ensure excellent client satisfaction.

Key Responsibilities

  • Relationship Management: Build and maintain strong relationships with existing and new clients to drive sales growth.
  • Operations: Manage daily customer service operations, ensuring high-quality support and efficient query resolution.
  • Feedback Loop: Handle customer feedback and complaints, coordinating with relevant departments for timely resolution.
  • Service Metrics: Ensure all issues are addressed within the defined Turnaround Time (TAT) while maintaining quality standards.
  • Process Enhancement: Support day-to-day CRM operations to improve overall process efficiency.
  • Internal Coordination: Liaise with Sales, Production, and Accounts departments to address client queries and share updates.
  • Post-Sales Support: Assist with post-sales activities and follow-ups to ensure smooth onboarding and client satisfaction.

Qualifications & Skills

  • Education: Bachelor s degree (Required).
  • Technical Skills: 1 3 years of experience using CRM software.
  • Soft Skills: Strong verbal and written communication, interpersonal coordination, and problem-solving abilities.
  • Languages: Proficiency in additional languages is considered a plus.

Qualification :
Bachelors degree (Required)
Experience Required :

1 to 3 Year

Vacancy :

2 - 4 Hires

Apply Now
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