Technical Support Executive(linux/windows/web Hosting) Job in Sarps Technologies Pvt.ltd.
Technical Support Executive(linux/windows/web Hosting)
- Nashik, Nashik Division, Maharashtra
- Not Disclosed
- Full-time
Technical Support Executive (Linux/Windows/Web Hosting)
Location: Nashik, India
Experience: 1+ years
Job Description:
We are looking for a Technical Support Executive with 1+ year of experience in Linux/Windows/Web Hosting to join our team in Nashik. In this role, you will be responsible for troubleshooting, resolving customer issues, and providing exceptional support for our software products and services. You will play a crucial role in ensuring customer satisfaction and maintaining smooth operations.
Key Responsibilities:
- Customer Support: Work directly with customers to identify and resolve software-related problems. Provide timely and accurate solutions.
- Problem Logging: Log and maintain records of customer and employee queries to track resolution progress.
- Software Demos: Provide software demonstrations to customers, ensuring they understand the product features and functionality.
- Self-Help Manual Updates: Update and maintain self-help manuals to empower customers and employees to resolve common issues independently.
- In-Depth Software Understanding: Develop a deep understanding of the software and systems customers use to provide effective troubleshooting and support.
- Customer IT Knowledge Assessment: Assess the IT knowledge levels of customers or employees to tailor support and communication strategies accordingly.
- Logical Thinking: Apply logical thinking to resolve complex issues and provide effective solutions.
- Handling Difficult Calls: Remain calm and professional while dealing with challenging callers, ensuring a positive customer experience.
- Communication & Documentation: Exhibit excellent communication skills to explain solutions clearly. Document all customer interactions for future reference.
Required Skills & Qualifications:
- Experience: Minimum of 1+ year in a technical support role, specifically with Linux, Windows, and Web Hosting.
- Software Knowledge: A solid understanding of software products and systems, with the ability to resolve common and advanced issues.
- Customer-Focused: Strong customer service orientation with a passion for resolving technical issues.
- Analytical & Problem-Solving Skills: Excellent troubleshooting, analytical thinking, and problem-solving abilities.
- Good Communication Skills: Ability to clearly communicate complex technical issues to non-technical users.
- Shift Flexibility: Comfortable working in US shifts.
- Technical Proficiency: Basic understanding of Linux/Windows environments and Web Hosting technologies.
Desirable Attributes:
- Calm under Pressure: Ability to stay calm when handling difficult situations or customers.
- Team Player: Ability to work effectively with cross-functional teams.
- Proactive Approach: Self-motivated with a proactive approach to problem resolution and customer support.
How to Apply:
If you have the skills and experience to provide exceptional technical support and thrive in a customer-centric environment, apply now to join our Nashik team as a Technical Support Executive.
