Lead - It Service Desk Job in Scalability Engineers

Job Description :

• Role : Lead - IT Service Desk
• Technology Area : IT
• Experience : 2+ years leading a Service Desk team in a formal people management or team lead role desired 3 to 5+ years in an IT support role
• Location : Dehradun
• Job Requirements :
  • Lead and provide career development to the 24X7 Service Desk staff.
  • Provide application and desktop support to all users including networks, computer systems, software, and hardware troubleshooting.
  • Maintain daily performance of computer systems.
  • Train staff members on diagnosing and resolving problems.
  • Write, edit, and revise training manuals for new and updated software and hardware.
  • Diagnose system errors and other issues.
  • Follow up with customers to ensure full resolution of issues.
  • Request feedback and monitor calls and other methods of correspondence to identify training needs and improve training methods.
  • Run reports to analyze common complaints and problems.
  • Install or change software to fix issues Perform security vulnerability scans and run associated reports.
  • Lead Service Desk projects.
  • Have experience working on tickets and updating them in a ticketing tool.
  • Working within SLAs and addresses tickets as per priority and severity.
  • Must be able to meet CSAT expectations set by the customer.
  • Proficient in both oral and written communication and have ability to manage escalations.
  • Understanding of Linux and Windows basics will be useful.
  • Candidate must be having very good communication skill.
  • Open to work on 24*7 rotational Environment.
• Educational Qualification :B.SC (Computers) /BE/BTech
• Time : Immediate joiner preferred or within 30 days
• Vacancy : 1