Account Manager Job in Schbang

Job Title: Senior Account Manager - Business Transformation

Reports To: VP - Business Transformation

Location: Mumbai

Job Description:

The Senior Account Manager will play a pivotal role in driving innovation and acting as the uniting factor between the client s goals and the internal teams. This role is key in ensuring that the client receives the best service possible, driving collaboration internally and externally with clients and partners. You will support the VP - Business Transformation in managing accounts, ensuring on-time delivery, and excellence in execution.

Key Responsibilities:

Brand Strategy and Client Communication:

• Spearhead brand strategy and communication, fostering collaboration between Web, SEO, Content, and Direct Marketing teams.
• Define, maintain, and evolve overall brand strategies, ensuring timely execution and delivery backed by regular insights, analysis, and reports.
• Build strong, long-lasting client relationships, navigating through ambiguity and complexities to meet client needs.

Revenue Goals and Client Management:

• Meet or exceed revenue goals for each client by setting clear KPIs and tracking progress.
• Recommend, design, and implement new projects that will improve the client s digital footprint and enhance their online presence.
• Collaborate with internal teams to fulfill client needs and consistently exceed expectations.

Team Leadership and Collaboration:

• Effectively lead and motivate the internal Web, SEO, Content, and G&A teams to deliver high-quality work.
• Coordinate with other functional areas within the company to ensure seamless service delivery, keeping the internal teams aligned with the client s objectives.
• Ensure regular communication with senior leadership to align on client goals and internal strategies.

Innovation and Digital Trends:

• Stay updated with industry and digital technology trends, utilizing this knowledge to drive innovation for clients.
• Leverage technology to create new and better ways of working, continuously improving digital strategies for clients.

Problem Solving and Client Support:

• Troubleshoot and solve complex client issues, offering innovative solutions.
• Work closely with internal departments to ensure client requirements are met efficiently.

Upselling and Cross-selling:

• Partner with the sales and marketing teams to identify opportunities for upselling and cross-selling additional services.
• Proactively introduce clients to new offerings and solutions that align with their growth objectives.

Skills and Qualifications:

Experience:

• 4-5 years of professional experience in managing and growing client accounts, particularly in SEO, Web, Content, and Digital Marketing.
• At least 2 years of experience using 2 CMS platforms and 1 e-commerce platform (e.g., Shopify, Magento).

Technical Skills:

• Strong understanding of Google Analytics (Power User).
• Knowledge of technical implementations and API documentation.
• Proficiency in MS Office software (Excel, Word, PowerPoint).

Communication Skills:

• Excellent written and verbal communication skills.
• Talented in storytelling and delivering engaging presentations.
• Strong interpersonal and relationship-building skills.

Leadership and Collaboration:

• Ability to collaborate effectively with senior leadership.
• Strong leadership skills with the ability to motivate and manage cross-functional teams.

Problem-Solving and Analytical Skills:

• Analytical mindset with a problem-solving attitude.
• Ability to make decisions based on priorities and driving value through innovation.

Client Management:

• Ability to manage client relationships, track revenue goals, and recommend improvements to enhance digital strategies.
• Ability to navigate complexities and build strong, long-term client relationships.

Additional Skills:

• Strong organizational and time management skills to handle multiple projects at once.
• Ability to work cross-functionally with SEO, tech, measurement and analytics, HR, and finance teams.

Why Join Us?

• Innovative Work Environment: Be part of a fast-growing, forward-thinking company with opportunities to drive change and innovation.
• Career Growth: Work closely with senior leadership to grow your career while contributing to the company's success.
• Dynamic Team: Collaborate with talented professionals in a highly collaborative environment where your ideas will be valued.

If you re looking for a challenging role that combines strategy, leadership, and innovation in the digital space, this is the opportunity for you!