Senior Support Engineer - Ioee Job in Schindler

Identify develop and apply automation to improve processes and reduce workload
Help build, maintain and operate monitoring solutions for all of Schindler s IoT and digital products
Generate tangible reports targeted at a variety of stakeholders involving technical and business as-pects.
Identify, develop and apply automation to improve processes and reduce workload
Develop technical documentation and instructions and share best practices to ensure smooth opera-tions in the field
Contribute to product improvements by identifying recurring issues in the fleet.
Take support responsibility over certain product lines or services, encompassing but not limited to global deployment, rollout plan execution, operational requirements draw up
Plan, program and simulate automated processes to maximize resources utilization
Diagnose software, hardware and systems failures through established procedures
Propose changes and fixes for IoEE components and IoEE applications
Determine, record and work with team to revise current procedures to enhance customer satisfaction
Provide 2nd-level support within Control Center Support Organization for Schindler s IoT products and services encompassing but not limited to monitoring and communication devices, software plat-forms, SIM-card management, smartphone apps etc.
Monitor all lifecycle aspects of the IoT products, alert respective organizations and report findings to management
Conduct technical training sessions and continuous knowledge sharing
Contribute to product improvements by collecting product feature requests into user story formats
Close collaboration with Product Onboarding Team

• B.E Computers with 10+ years of expereince
• Demonstrated experience providing support to customers. Customer friendly attitude, ability to ex-plain complex technical topics to non-technical people efficiently.
• Programming skills for scripting (e.g. Python, batch scripting, etc)
• Solid understanding of REST APIs.
• Knowledge of security best-practices for operations in productive environments.
• Solid understanding of networking and its application to IoT Edge-Cloud systems.
• Concept of data visualization and experience with monitoring solution (ELK, Grafana, Zabbix)
• Experience in leveraging API capabilities to automate task
• High-level experience in methodologies and processes for managing large scale relational (SQL) and non-relational databases (e.g. MongoDB)
• Expertise in troubleshooting and in solving technical problems. Demonstrated ability to develop tech-nical documentation and instructions.
• Experience with incident handling (detection, recovery, post-mortem)
• Experience in working with Windows & Linux based systems administrations and Software develop-ment processes with deployment
• Working knowledge of source code management (git) and agile tools (Atlassian)/Ticketing tools
• Strong team oriented working style and able to communicate target oriented with different depart-ments and teams
• Understanding of incident handling procedures, SLA and KPI concepts.
• Expertise in logging, troubleshooting and proven Problem-Solving skills