Manager Client Services Job in Serko

Manager Client Services GetThere Support Team

Location: Bengaluru, Karnataka, India

Employment Type: Full-time

About Serko

Serko is a leading global technology platform revolutionizing business travel and expense management. We connect passionate travelers and technologists through the world s premier business travel marketplace. As an equal opportunity employer, we celebrate diversity and inclusion, fostering an authentic and collaborative workplace culture. Join us as we expand our footprint in India and transform corporate travel with innovative solutions.

Position Overview: Manager Client Services GetThere Platform

Serko is hiring an experienced Application Manager to lead our Bengaluru-based support team for GetThere, a multi-GDS (Global Distribution System) online booking tool trusted by thousands of corporate clients worldwide. This role combines hands-on case management with strategic team leadership to ensure exceptional customer support and operational excellence.

Key Responsibilities

• Lead & Mentor Support Team: Manage and develop the Bangalore-based GetThere customer support team, ensuring efficient resolution of day-to-day client cases.
• Case Management: Personally handle complex customer issues, delivering timely and high-quality support solutions.
• Process Improvement: Design and implement optimized support workflows to enhance team productivity and customer satisfaction.
• Cross-functional Collaboration: Coordinate with global teams to align on support strategies and share industry best practices.
• Reporting & Analytics: Track key support metrics and prepare detailed reports to guide leadership decisions.

Required Skills & Qualifications

• Proven experience managing application support teams, ideally in the travel technology or SaaS sectors.
• Strong knowledge of travel industry GDS platforms such as Sabre, Amadeus, and Travelport.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Exceptional problem-solving skills with the ability to perform under pressure.
• Excellent communication and leadership capabilities.
• Bachelor s degree in Information Technology, Business, or a related field.

Why Work at Serko?

• Competitive Salary & Benefits: Attractive base pay with medical benefits and discretionary incentives linked to individual and company performance.
• Career Growth: Access to dedicated learning & development platforms and opportunities to shape your career path.
• Flexible Work Policy: Supportive work environment promoting work-life balance.
• Innovative Culture: Collaborate with engaged teams driven to deliver impactful, high-quality business travel solutions.

Apply today to join Serko s fast-growing Bengaluru hub and be part of the future of global business travel technology!