Consultant Customer Success (hyper Care) Job in Serosoft Solutions Pvt Ltd

Consultant Customer Success (Hyper Care)

Job Category: Non-Technical

Department: Customer Success Implementation

Job Location: Indore, India

Experience Required: 3 4 Years

About the Role:

Serosoft, India s leading Educational ERP Software company, recognized by Deloitte Fast 50 and ET Growth Champion, is seeking a Customer Success Consultant to support and guide clients through their product journey. You will serve as a trusted advisor, helping clients use our software solutions effectively to meet their business goals.

Key Responsibilities:

• Record and document all client activity through the ticketing system.
• Demonstrate expert-level product knowledge and configure customer data efficiently.
• Understand customer challenges and provide effective, value-driven solutions.
• Communicate proactively with clients via written and verbal channels.
• Monitor accounts to identify opportunities for upselling and feature utilization.
• Assist in planning, monitoring, and implementing business process improvements.
• Provide strategic guidance to clients for module usage and user adoption.
• Troubleshoot software-related issues and define process flows.
• Present product updates and roadmaps aligned with client needs and goals.
• Generate dashboards and business reports to analyze usage metrics and client satisfaction.
• Coordinate with cross-functional teams to resolve client concerns and enhance product offerings.
• Travel to client locations as needed for project execution and relationship building.

Required Education & Experience:

• Bachelor s or Master s degree in Computer Science, Engineering, Information Technology, or related fields.
• 3 4 years of experience working with ERP or enterprise applications (preferably in the education domain).

Key Skills:

• Strong logical and analytical problem-solving abilities.
• Excellent communication and interpersonal relationship-building skills.
• High emotional intelligence and customer service orientation.
• Team collaboration, leadership, and goal-focused approach.
• Strong presentation and negotiation skills.

Why Join Serosoft?

• Learning & Growth: Continuous learning and career development opportunities.
• Cutting-Edge Technologies: Work on innovative and impactful projects.
• Global Exposure: Opportunities to engage in international projects and collaborations.
• Vibrant Culture: Participate in team events, celebrations, and outings.
• Competitive Compensation: Industry-leading salary and performance rewards.
• Work-Life Balance: 5-day work week and flexible working culture.
• Health Coverage: Group health insurance for your well-being.
• Open Communication: Flat hierarchy with an open-door policy for feedback and innovation.
• Modern Workspace: Beautiful, centrally located office in Indore India s cleanest city.

Apply now to be a part of a high-impact team delivering success and innovation in the EdTech space!