Manager - Fmrts Ct Job in Shadowfax Technologies

Position: Manager FMRTS CT

Location: Bengaluru

Experience Required: 5 10 years

Department: Operations

We are seeking a highly analytical and results-driven Manager FMRTS CT to lead key operational excellence initiatives across sort centers in the West region. This role focuses on improving throughput, optimizing workflows, and ensuring process adherence across the end-to-end supply chain. The ideal candidate should possess strong cross-functional leadership, data-driven decision-making, and project management skills.

• Increase core Throughput Per Hour (TPH) in sort centers through layout standardization and implementation of Zone-Based Palletization (ZBP).
• Develop and apply mathematical models to optimize load balancing across belts, reducing defects and improving productivity.
• Own and drive compliance programs such as signage standardization, WIKI documentation, Guard Shack (GS) protocols, and Grace Time Truck Departure (GTTD).
• Analyze and improve sort center quality metrics; conduct deep dives for underperforming sites and collaborate with cross-functional teams (Operations, Linehaul, Analytics, Safety & Loss Prevention) to meet performance targets.
• Build and maintain a sortation path planning tool to ensure Long-Term Planning (LTP) is adhered to at the site level.
• Conduct Time & Motion studies to identify and eliminate non-value-adding activities, improving overall package throughput time.
• Partner with teams across Category Sourcing, Logistics, Warehousing, Last Mile, Finance, Tech, Warranty, and After-Sales (AFS) to ensure seamless process execution from procurement through to delivery.
• Address daily operational challenges and strategic issues by working closely with leadership teams across business functions.
• Lead and manage cross-functional project teams, set milestones, and ensure timely execution of Supply Chain Excellence initiatives.
• Establish data-driven process controls, tooling requirements, and audit mechanisms to ensure consistent process adherence.
• Drive adoption of new tools and operational playbooks, ensuring governance, compliance, and best practice implementation.
• Assess business and technical risks, manage escalations, and maintain a balance between operational needs and technical constraints.
• Investigate complex sourcing and supply chain challenges, design scalable solutions, and collaborate with engineering and stakeholder teams for implementation.
• Leverage analytics and technology to lead cross-functional coordination, resolve operational bottlenecks, and drive continuous improvement.

• 5 10 years of experience in operations, supply chain, or logistics, preferably within e-commerce or high-volume distribution environments.
• Proven experience in process optimization, data modeling, and performance analysis.
• Strong knowledge of warehouse/sort center operations and tooling systems.
• Demonstrated ability to manage cross-functional teams and deliver complex projects end-to-end.
• Excellent problem-solving, communication, and stakeholder management skills.
• Proficiency in data analysis tools and methodologies is a strong plus.