Manager-sort Centre Job in Shadowfax Technologies

Position: Manager Sort Centre

Location: Mumbai

Department: Operations

We are looking for a highly organized and performance-driven Sort Centre Manager to oversee and manage daily operations at our warehouse facility. In this role, you will be responsible for leading a team, optimizing warehouse workflows, ensuring operational excellence, and maintaining high levels of customer satisfaction. The ideal candidate has strong experience in logistics or e-commerce, especially in sort centre and automation processes.

• Supervise, organize, and direct sort centre operations to ensure efficient warehouse functioning with customer satisfaction as the primary goal.
• Develop and implement systems for inventory management, equipment utilization, product handling, gate processes, and outbound logistics.
• Monitor daily operations and establish operational goals and performance standards.
• Lead, train, and mentor warehouse staff to troubleshoot issues and meet both short- and long-term performance targets.
• Plan and manage resources including workforce, equipment layout, space utilization, and workflow to ensure productivity and quality standards.
• Maintain safety and legal compliance by enforcing operational policies and procedures.

• Oversee key warehouse functions including inventory control, quality assurance, shipping, logistics, and floor productivity.
• Create and manage team schedules to meet fulfillment demands while maximizing efficiency and minimizing overtime.
• Conduct regular equipment inspections and coordinate maintenance as needed.
• Collaborate with warehouse leads to evaluate performance, identify gaps, and implement process improvements.
• Manage inbound and outbound logistics, coordinating with transport partners to ensure timely and cost-efficient delivery.

• 5+ years of experience in warehouse operations or logistics management.
• Prior experience in sort centre operations and familiarity with automation processes.
• Background in e-commerce or logistics preferred.
• Strong leadership and team management skills.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Excellent analytical, organizational, and communication skills.
• MBA or equivalent degree preferred.