Growth Consultant Job in Shipsy

Job Title: Growth Consultant Logistics SaaS | Gurgaon, Haryana

Location: Gurgaon, Haryana

Job Type: Full-time

Industry: Logistics Technology | SaaS | Supply Chain Solutions

Company: Shipsy

About Shipsy

Shipsy is a leading global SaaS company revolutionizing the logistics and supply chain industry through AI-powered solutions. In an industry worth trillions but still reliant on manual processes, our technology provides end-to-end shipment visibility, cost optimization, and enhanced customer experiences for some of the world s most renowned businesses.

Our client base spans the Middle East, India, and Southeast Asia, and includes top-tier enterprises like Reliance, Domino s, Zepto, UPS Gulf, DTDC Express, Burger King, and Landmark Group. With over 3 million shipments processed daily, nearly 10% of India s container trade is tracked using our platform.

Backed by global investors like Peak XV Partners, InfoEdge, and A91 Partners, we've raised $35M+ and grown to a 280+ member team across offices in Gurgaon (HO), Mumbai, Bangalore, and Dubai.

Position Overview: Growth Consultant

As a Growth Consultant at Shipsy, you'll act as a strategic advisor and customer success partner, helping clients realize the full potential of our logistics tech platform. You ll drive account growth by identifying new use cases, enhancing adoption, and ensuring clients achieve maximum ROI. This is a high-impact, consultative role requiring strong relationship-building, analytical thinking, and logistics domain expertise.

Key Responsibilities

Client Success & Relationship Management

• Build and maintain strong relationships with senior client stakeholders.
• Align client objectives with Shipsy s solutions to deliver business value.
• Conduct regular on-site visits to strengthen partnerships and understand evolving client needs.

Growth Strategy & Account Expansion

• Analyze client usage and develop tailored growth strategies.
• Identify new use cases and encourage product adoption across departments.
• Lead strategic conversations that position Shipsy as a long-term partner.

Customer Success Operations

• Serve as a trusted advisor by proactively addressing client challenges.
• Track KPIs and ensure timely adoption of new product features and enhancements.
• Monitor client performance metrics to ensure success outcomes are achieved.

Upselling & Cross-Selling

• Identify upselling and cross-selling opportunities based on client goals.
• Collaborate with Sales and Product teams to facilitate renewals and expansion.

Data-Driven Client Consulting

• Utilize data and analytics to deliver actionable insights and identify risks.
• Report on adoption trends, usage levels, and client engagement.

Training & Enablement

• Deliver onboarding, training sessions, and resources tailored to client needs.
• Create customized enablement plans to help clients achieve faster time-to-value.

Customer Advocacy & Feedback

• Act as the voice of the customer, communicating insights to Product and Engineering.
• Drive feature suggestions and improvements based on real-world use.

Qualifications & Skills

• Bachelor s degree in Business, Sales, Marketing, or related field; Master s is a plus.
• 3+ years of experience in Customer Success, Account Management, or Consulting preferably in SaaS, Logistics, or Supply Chain tech.
• Proven ability to manage large enterprise accounts and foster long-term partnerships.
• Strong first-principles thinking and a strategic, problem-solving mindset.
• Familiarity with CRM tools and customer success platforms.
• Excellent communication, interpersonal, and organizational skills.
• Self-starter who thrives in a fast-paced, dynamic environment.
• Willingness to travel for client meetings and business reviews.

Why Join Shipsy?

• Competitive compensation and performance-linked incentives.
• Access to world-class learning opportunities including a scholarship program.
• Collaborative, energetic, and diverse team culture built on innovation.
• Work alongside top talent from IITs, NITs, and global research institutions.
• Make a tangible impact in the digital transformation of global logistics.

Ready to Drive Growth at a Leading SaaS Logistics Company?

Join Shipsy and help leading global enterprises unlock their true potential through smart logistics technology.