Customer Success Executive (e-commerce Insights) Job in Shopalyst Technologies

Job Title: Customer Success Executive E-commerce Insights (SaaS | Bangalore)

Location: Bangalore, India

Experience: 2 5 Years

Industry: E-commerce | SaaS | Data Analytics | Customer Success

About the Role

Are you passionate about SaaS and E-commerce analytics? Do you enjoy transforming data-driven insights into impactful client conversations? Join Shopalyst, a fast-growing SaaS platform, as a Customer Success Executive E-commerce Insights, where you ll play a critical role in driving customer success, engagement, and value delivery.

As part of our Bangalore-based customer success team, you ll work with leading global brands and partners, ensuring seamless service delivery and helping clients unlock the full potential of their e-commerce data.

Key Responsibilities

• Client Ownership & Engagement: Manage a portfolio of global e-commerce clients, acting as the single point of contact for project execution, performance tracking, and customer satisfaction.
• Cross-functional Coordination: Collaborate with internal teams across product, operations, analytics, and sales to ensure project feasibility, on-time delivery, and client success.
• Data Analysis & Reporting: Use brand data to track performance metrics, identify business opportunities, and provide actionable insights through regular reporting and dashboards.
• Insight-Driven Strategy: Translate e-commerce data into strategic recommendations that drive measurable client value and product adoption.
• Presentation & Communication: Create compelling reports, visualizations, and client presentations for business reviews and stakeholder discussions.
• Issue Resolution & Project Management: Address client concerns, manage scope adherence, resolve conflicts, and oversee both BAU and ad-hoc project requests.
• Mentorship: Support and guide junior team members, fostering skill development and team collaboration.

Key Requirements

• 2 5 years of experience in a customer-facing role within a SaaS or E-commerce organization.
• Strong understanding of e-commerce operations and analytics.
• Exceptional presentation and communication skills, both written and verbal.
• Proven ability to manage KPIs, performance reports, and customer success metrics.
• Experience in data interpretation, storytelling, and visualization tools (e.g., Power BI, Tableau, Excel).
• Ability to convert complex data into business recommendations and meaningful conversations.
• Highly organized, detail-oriented, and customer-focused mindset.
• Strong ethics, proactive approach, and a team player attitude.

Why Join Shopalyst?

At Shopalyst, we re building a global, inclusive workplace that empowers individuals from all backgrounds. We believe diversity fuels innovation and growth. If you re ready to make an impact, even if you don t meet every qualification listed, we encourage you to apply.