Operations Analyst Job in Shopup

Job Title: Operations Analyst

Location: Bengaluru, India

Company: ShopUp

About ShopUp

ShopUp is Bangladesh s leading full-stack B2B commerce platform for small businesses. With a mission to empower underserved retailers through technology, logistics, and financial services, ShopUp builds end-to-end infrastructure to solve core supply chain problems. Our India-based tech and data teams play a critical role in scaling intelligent, data-driven solutions across our platform.

Role Overview

We are looking for a performance-driven Operations Analyst to join our Bengaluru team. The ideal candidate will have a strong foundation in data analytics, a clear understanding of B2B commerce and logistics models, and the ability to drive cross-functional collaboration using insights derived from operational metrics.

Key Responsibilities

• Analyze end-to-end operational data to identify bottlenecks, inefficiencies, and opportunities for optimization.
• Define and monitor operational KPIs; create dashboards that track performance across functions and geographies.
• Collaborate closely with finance, business, and tech/product teams to align operations with strategic business goals.
• Quantify the financial impact of inefficiencies and support data-driven decision-making for process improvements.
• Partner with product and operations teams to develop and refine SOPs to streamline workflows.
• Support the execution and tracking of operational enhancement projects through data and insights.
• Prepare regular performance dashboards and reports for senior leadership and key stakeholders.

Qualifications

Education:

• Bachelor s degree in Engineering, Data Science, Economics, or a related field.

Experience:

• 3 5 years of relevant experience in operations, logistics, or business analysis, preferably in a B2B commerce or supply chain-focused organization.

Key Skills

• Strong data analysis and problem-solving skills; ability to perform root cause analysis (RCA) and recommend actionable solutions.
• Proficiency in SQL (MS SQL, PostgreSQL, or MongoDB) for advanced queries and data extraction.
• Expertise in Excel/Google Sheets with experience in complex data modeling.
• Experience with BI and dashboarding tools (e.g., Power BI, Tableau, Looker Studio).
• Working knowledge of Python, R, or Go for data manipulation is a plus.
• Familiarity with ERP/CRM workflows and systems.
• Experience with project management tools (e.g., JIRA, Trello, Asana).
• Strong interpersonal and communication skills, with an ability to work cross-functionally and present insights to non-technical stakeholders.

Why Join ShopUp?

• Be part of a fast-growing tech-first company solving real-world problems in emerging markets.
• Work alongside a talented and mission-driven team across India and Bangladesh.
• Enjoy a collaborative work culture with autonomy, growth opportunities, and continuous learning.