Customer Service Executive (industrial Sales) Job in Shv Energy Pvt. Ltd.

Job description

Principal Accountabilities/ Job Responsibilities:

• Orders follow up from customers including payments and co-ordination for dispatches with Plants, Finance and Sales.
• Way Bill-Follow ups.
• Calculation of Commission, raising of Debit and Credit note.
• Entry in SAP relating to orders, delivering, shipment and invoices.
• Attending customer complaints and entry in SAP & give necessary solutions.
• Pricing, Generation of Rental Invoices, Credit Control
• Calculation of cylinder turnover ratio and related analysis.
• Calculation of Residual Gas, Account reconciliation
• Cylinder issue and recovery (17kgs+33 Kgs cylinders)
• Issue of delivery instruction to Plant for bulk
• Attending customers calls, Order Processing, Payment follow up, Forms follow up
• Bank Guarantee renewal follow up
• Processing of New Agreements & custodian of docs.
• SAP updation
• Customer Complaint Management
• Co-ordination with other department

Key Competencies

• Planning and Organizing
• Verbal and Written Communication
• Resilience & Goal Driven
• Computer literacy
• Knowledge of basic business principles