Telecallers Day Shift Job in SigmaZest Consultants

*Freshers can also apply

Responsibilities:

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the companys reputation
• Go the extra mile to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

Requirements and skills

• Proven experience as a telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota, preferably over the phone
• Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English and Hindi
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints