Csp Trainee - Voice & Chat (bc_ Non Technical) Job in Sitel Group

CSP Trainee Voice & Chat (BC_ Non Technical)

Chennai, India, IN

Job Title : CSP Trainee Voice & Chat (BC_NT)

We are looking for CSP Trainee- voice & E-chat Closure, who is willing to adhere to the following responsibilities and meet the following requirements.

Work location: Chennai SEZ - Ramanujan IT city - Taramani Near Tiruvanmiyur railway station

***Applicant Should be currently staying in Chennai with proper Broadband (Internet setup)***

(This is a Work from home option WTH for now. Once situation is back to normal you will have report back to office for regular work basis company request) .

Industry: BPO / ITES

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Salary: 16,412 TGP +incentives + Other benefits + Free car pick up & Drop

Interview Process: ( Mode of interview Video call)

HR assessment - Communication Assessment VOICE/CHAT - Online select assessments Operation Round - Typing Assessment -

For more details please reach out the below helpline numbers ,

• Divya +91-9123508833 ,
• Subramani- +91- 9087983552,
• Arun - +91-9942858357

Roles/Responsibilities:

• Answer inbound chat& calls covering a full range of Clients products and services including obtaining all information necessary for resolution of transaction.
• Achieve sales targets by effectively communicating benefits of products and services to customers.
• Be knowledgeable of all Client marketing initiatives and effectively communicate marketing campaigns and promotions to customers.
• Utilize all available resources to reach out to prospects and turn those prospects into customers
• Sales through Customer Service
• All other duties as assigned
• Follow standard processes and procedures;
• Identify and escalate priority issues per Client specifications;
• Redirect problems to appropriate resource;
• Accurately process and record call transactions using a computer and designated tracking software;
• Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and updates

Requirements/Eligibility:

• Fresher to 2 years from - Any customer service Background.
• Qualification - Any graduate or Minimum HSC passed
• Candidate must have Excellent communication skills (English) oral/ Written /Chat B2 level skills
• Must be flexible with rotational night shifts (Canadian shift timings)
• Age not more than 29
• Excellent customer service skills and great enthusiasm for helping customers
• Must be able to prioritize and complete all job duty requirements
• Must be able to adhere to schedule changes based on department and/or business
• Must be an energetic self-starter with the ability to work both independently and within a team
• Excellent time management skills, attention to detail and the ability to multi task
• Competent in MS office and web browser environment
• Ability to continually display positive attitude.
• Stay current with system information, changes and updates

About Sitel Groups :

Guided by 35+ years of experience and a customer-obsessed approach, Sitel is redefining and transforming the contact center and the associate experience. itel is a company of Acticall Sitel Group headquartered in Miami, Florida ,was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an answering service company owned by United Technologies. 90,000 Associates ,400+ Clients ,Located in 27 Countries ,150+ Offices ,Serving 70 Countries,48 Languages ,Founded in 1985, $1.7B Revenue . Partnering with clients to deliver tailored solutions at every touchpoint, we drive your CX strategy to meet your unique business challenges.