Am - Delhi (house Shifting) Job in Smartshift Logistics Solutions Pvt. Ltd.

Porter is looking out for AM - Delhi for House Shifting Project.

Competencies:

Good Communication & Interpersonal Skills

Vendor Onboarding & Vendor Management

ownership & Decision Making

Process oriented

Aptitude & Analytical skills

Roles & Responsibility:

The role of the city team is primarily vendor management for smooth city operations.

Pricing: Understand the market dynamics and give input for pricing for different shifting types

Vendor onboarding: Search and speak to Packers and Movers vendors. Explain about our platform, understand their capabilities and onboard those who fulfill our criteria.

Vendor training: Once the vendor is onboarded, train the vendors team about Porter standards. Training would also be required for old vendors from time to time.

SLA management: Ensure a good experience for customers and minimum complaints from them. The customers are primarily looking for on-time shifting with no damages and the packing team not asking for tips. This can be done through training, penalty, suspension and on-field audits. Non-performing vendors need to be terminated.

Vendor allocation (in the initial period): Allocate vendors to customer orders in the initial period. This would be done by the central support team at a later stage.

Escalation handling: Handle any escalations related to orders and resolve them.

Reports: Prepare daily/weekly/monthly reports about the city s performance and share

Vendor payout: Prepare vendor payout and share

Offline-branding partnerships: partner with marketing agencies to increase awareness about Porter House Shifting

Suggest ways to improve the service/business

Mandatory Skills:

Ownership:Setting up a new business requires taking very high ownership and hard work

Comfortable with change: Open to trying new things

Communication:Comfortable in communicating with vendors in a patient and respectful manner

Process Oriented: For the business to scale, we need to follow the processes

Aptitude: Comfortable with understanding the vendor economics and doing basic calculations required