Collections Executive Job in Softline

Description

Job brief:

We are looking for a competent Collections Executive to contact clients and collect outstanding payments. Who will struck a balance between maintaining trustful relationships, and ensuring timely payments.

Responsibilities:

• 3+ yrs of experience in Collections.
• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status

Requirements and skills:

• Proven experienceas a Collection Specialist or similar role.
• Knowledge of billing procedures and collection techniques.
• Familiarity with laws related to debt collection.
• Working knowledge of MS Office and databases.
• Comfortable working with targets.
• Patience and ability to manage stress.
• Excellent communication skills (written and oral).
• Skilled in negotiation.
• Problem-solving skills.