Customer Support Administrator (night Shift) Job in Solaredge Technologies

Support Administrator Night Shift (US Time Zone, Voice Support)

Location: Bangalore, India

Power the Future with Us!

SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, powering homes and businesses across 133+ countries. With a commitment to innovation and sustainability, we offer intelligent solar inverters, battery storage, EV charging, and complete home energy management solutions.

We are looking for a Support Administrator to join our dynamic team and play a vital role in ensuring seamless support operations for our customers and internal teams.

About the Role

As a Support Administrator, you will be responsible for handling case escalations, processing replacement part shipments, and assisting the technical support team with shipping, case management, and reimbursement inquiries. You will be the key point of contact for internal employees and customers, ensuring smooth communication and resolution of their concerns.

This role requires working exclusively in night shifts (US Time Zone) and handling voice support.

Key Responsibilities

• Customer & Internal Support: Answer customer and internal calls regarding shipment status and proactively communicate about any shipping delays or resolutions.
• Case Management: Follow up on cases that need additional information and ensure timely resolution.
• Shipment Handling: Process shipment inquiries, create return shipping labels, and coordinate part number updates for accuracy.
• Escalation Management: Handle reimbursement inquiries, out-of-warranty claims, and escalate complex cases to the appropriate teams.
• Cross-Team Coordination: Work closely with upper-level technical support and other departments to ensure smooth case processing and shipment accuracy.

Job Requirements

• High school diploma or equivalent (Bachelor s degree preferred).
• 1-2 years of experience in Administrator, Processor, Customer Support, or a similar role.
• Strong customer service skills, with the ability to stay calm in challenging situations.
• Proficiency in Microsoft Excel and other Microsoft applications.
• Excellent data entry and typing accuracy.
• Strong communication, problem-solving, and analytical skills.
• Ability to prioritize and multitask efficiently in a fast-paced environment.

Why Join SolarEdge?

• Competitive salary and benefits package
• Career growth and skill development opportunities
• Diverse and inclusive work environment
• Regular training and upskilling programs
• Transportation and meal allowances for night shift workers

At SolarEdge, our success is built on the talent and passion of our people. Join us in creating a future where clean, green energy powers the world!

Apply now and be a part of our mission!