Japanese Speaking Technical Service Specialist Job in Solaredge Technologies

Power the Future with Us!

SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with over 5,000 employees, offices in 34 countries, and millions of products installed in 133+ countries.

Our diverse product offering includes intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and maintaining a relentless focus on innovation, we aim to create a world where clean, green energy from the sun powers homes, businesses, and communities everywhere.

Join Us as a Japanese-Speaking Customer Service Specialist!

We are expanding our Global Technical Center and looking for a talented individual to provide innovative solutions for the Japanese international market. This is your chance to become an expert in SolarEdge products and the solar energy industry.

Location: Brand-new offices with a collaborative environment, transportation, meals, and a competitive compensation package.

Work Hours: Japan Standard Time

Language Requirement: Japanese Proficiency (JLPT N2/N3)

What Will You Be Doing?

• Customer Support: Answer inbound chats, emails, and cases from customers and contractors promptly and professionally.
• Troubleshooting: Assist with diagnosing and resolving grid-tie solar inverter issues using product schematics, knowledge bases, and technical documentation.
• Operations Coordination: Validate authorization to release replacement parts as needed.
• Knowledge Management: Update the internal knowledge database with new troubleshooting solutions.
• Database Management: Maintain customer monitoring databases and create system layouts upon request.
• Documentation: Record all interactions and activities in the ticketing system and software platforms.
• Collaboration: Work closely with peers, managers, and operations teams to enhance service quality.

Job Requirements

• 1-3 years of experience in customer service, technical helpline, or remote support.
• Technical or engineering qualification (preferred in Electrical/Electronics).
• Basic understanding of IP network technology.
• Experience with solar electric products is a plus.
• Exceptional listening and questioning skills.
• Strong written and spoken English communication skills.
• Ability to multitask in a fast-paced environment.
• Prior experience working in an international organization (preferred).
• Ability to work in a continuous shift model.
• Excellent interpersonal and problem-solving skills.
• Japanese language proficiency (JLPT N2/N3) Read, Write, and Speak.

Why Join SolarEdge?

• Exciting career growth in the renewable energy sector.
• Competitive salary and benefits package.
• Diverse and inclusive workplace.
• Regular training and upskilling programs.
• Meal and transportation allowances.

At SolarEdge, we recognize that our success comes from the talented and diverse workforce that drives innovation. We are committed to hiring and retaining top talent to ensure continuous business growth and performance.

Join us and be part of the clean energy revolution!