Technical Voice Support Specialist (night Shift) Job in Solaredge Technologies

Power the Future with Us!

Location: India

SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with 5000+ employees, operations in 34 countries, and millions of installations worldwide. Our cutting-edge products include solar inverters, battery storage, EV charging, backup systems, and complete home energy management solutions.

We are looking for dedicated and enthusiastic Customer Support Specialists to provide exceptional voice support to our US-based customers while collaborating with regional stakeholders in India.

This position requires working exclusively in night shifts (US Time Zone) and providing voice support.

What You ll Be Doing

• Handle inbound calls from US customers with professionalism and patience.
• Navigate cultural differences and address language barriers with tact and understanding.
• Troubleshoot and resolve customer issues related to SolarEdge products and services.
• Collaborate effectively with regional stakeholders to enhance the customer experience.
• Work closely with the local team in India to improve support processes and share insights.
• Maintain accurate records of all customer interactions in the CRM system.
• Contribute to process improvement by identifying trends and providing feedback.
• Participate in training sessions to stay updated on product knowledge and best practices.

What We re Looking For

• Excellent English communication skills (verbal and written).
• Ability to understand and work with various accents, especially American accents.
• 1-3 years of experience in customer support, preferably in a voice support role.
• Strong problem-solving skills and ability to think on your feet.
• Engineering or technical qualification is a must.
• Patient and empathetic approach to customer service.
• Proficiency in CRM systems and basic computer skills.
• Willingness to work night shifts aligned with US time zones.
• Familiarity with the tech industry is a plus.

Why Join SolarEdge?

• Be part of a global leader in clean energy innovation.
• Opportunities for career growth and skill development.
• Regular training & upskilling programs.
• Diverse and inclusive work environment.
• Transportation and meal allowances for night shift workers.

At SolarEdge, we believe our people are our greatest asset. If you re passionate about delivering top-notch customer support and want to be part of the renewable energy revolution, we d love to hear from you!

Apply today and take the next step in your career!