Workforce Management Specialist Job in Solaredge Technologies

Power the Future with Us!

Location: Bengaluru, India

SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with 5000+ employees, operations in 34 countries, and millions of installations worldwide. Our innovative product portfolio includes solar inverters, battery storage, EV charging, backup systems, and complete home energy management solutions.

We are looking for a Workforce Management (WFM) Analyst to help optimize our call center operations and enhance customer experience. If you have strong analytical skills, thrive in a fast-paced environment, and enjoy working with real-time data and scheduling, this role is for you!

What You ll Be Doing

• Monitor daily call volume and key performance metrics.
• Analyze real-time adherence data to identify trends and training opportunities.
• Maintain user profiles within WFM software.
• Create and adjust schedules based on forecasts, ensuring operational efficiency.
• Collaborate with leadership to schedule training and meetings while minimizing support impact.
• Provide actionable data to internal teams and offer insights for process improvements.
• Deliver feedback to call center team leaders and managers.
• Prepare & analyze reports on key performance indicators (KPIs).
• Adapt to changing priorities and perform additional duties as required.

What We re Looking For

• 1-2 years of experience in a workforce management role.
• Expertise in Erlang-C calculations for staffing and scheduling.
• Strong analytical and problem-solving skills.
• Excellent communication skills (verbal, written, and interpersonal).
• Proactive & self-motivated with exceptional time management abilities.
• Ability to multitask in a fast-paced, dynamic environment.
• Proficiency in Microsoft Office (intermediate Word, advanced Excel).
• Adaptability to change with the ability to set and adjust priorities as needed.

Why Join SolarEdge?

• Be part of a global leader in clean energy innovation.
• Opportunities for career growth and skill development.
• Regular training & upskilling programs.
• Work in a diverse and inclusive environment.

At SolarEdge, we believe our people are our greatest asset. Join us and be a part of a future powered by clean, renewable energy!

Apply today and take the next step in your career!