App Support Azure Job in Sourcefuse
App Support Azure
Sourcefuse
4+ weeks ago
- Noida, Gautam Buddha Nagar, Uttar Pradesh
- Not Disclosed
- Full-time
Job Summary
IoT Strategic Innovation Centre in India team. This role is responsible for supporting Mobile Application
support for IoT projects.
Investigate the issue and Provide Resolution (where is the issue device/connectivity/platform/application layer)
Application & Platform Performance Monitoring
Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools
Recreate and verify complex performance and environmental issues with full access to the production environment
To identify, troubleshoot and solve incidents within SLA timelines
Log Analysis of the issues reported
Update tickets recent status and progress on ticketing tool
Raise a bug for issue in application functionality where a code fix might be needed
Triaging of
Mobile App issues on both Play Store & App Store
Web App issues
Platform (Azure) issues
Proposing solution to recurring incidents
Proposing some new enhancements in existing solution
Service Mgmt. Reporting - Status Tracking & Reporting
Continuous Service Improvement - Process Management & Improvement
Managing the Production Azure platform & applications deployed along with the E2E monitoring of systems and data flow-
Incident Management, Problem Management, Change Management, Risk Management and Knowledge
Management.
support for IoT projects.
Investigate the issue and Provide Resolution (where is the issue device/connectivity/platform/application layer)
Application & Platform Performance Monitoring
Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools
Recreate and verify complex performance and environmental issues with full access to the production environment
To identify, troubleshoot and solve incidents within SLA timelines
Log Analysis of the issues reported
Update tickets recent status and progress on ticketing tool
Raise a bug for issue in application functionality where a code fix might be needed
Triaging of
Mobile App issues on both Play Store & App Store
Web App issues
Platform (Azure) issues
Proposing solution to recurring incidents
Proposing some new enhancements in existing solution
Service Mgmt. Reporting - Status Tracking & Reporting
Continuous Service Improvement - Process Management & Improvement
Managing the Production Azure platform & applications deployed along with the E2E monitoring of systems and data flow-
Incident Management, Problem Management, Change Management, Risk Management and Knowledge
Management.
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