Global Customer Support Job in Sourcefuse

Global Customer Support

Sourcefuse 4+ weeks ago

• Noida, Gautam Buddha Nagar, Uttar Pradesh
• Not Disclosed
• Full-time
• Permanent

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Job Summary The role will involve providing Service desk for the A2P SMS platform, both in response to client support issues that have been escalated via email or phone channels. As a Service desk agent, you will be required to perform basic troubleshooting, collect all pertaining details from the customer s issue or request, set correct expectations, and manage the creation and handling of support tickets. The Service desk position requires strong communication skills in written and verbal form, as this position is the public interface of the support chain. This position is also expected to help increase the entries in internal and public knowledge bases.

Experience Required :

Minimum 2 Years

Vacancy :

2 - 4 Hires

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