Client Onboarding Specialist Job in Spyne

Job Title: Client Onboarding Specialist

Location: Gurgaon, Haryana

Experience: 3-4 Years in a Customer/Client-Facing Role

Department: Customer Success

Employment Type: Full-Time

About Spyne

At Spyne, we re on a mission to revolutionize automotive retailing using Generative AI. Every year, 52 million cars are sold in the US, worth over $1700 billion, and the used-car market is valued at $1000 billion. Our AI-powered solutions transform car visuals into premium studio visuals, helping dealerships and marketplaces in the US and Europe engage online visitors, increase showroom visits, and ultimately drive sales.

Spyne is growing rapidly, and we aim to expand our software solutions within the used-car market to cover all aspects of the dealer journey from car acquisition and appraisal to listing, marketing, selling, and managing customer relationships.

Supported by top investors like Accel Partners and Storm Ventures, Spyne is poised to become a leading software provider in the used-car market. Join our team and help us reshape the future of digital production in the automotive industry!

What We Are Looking For

We are seeking a highly motivated Client Onboarding Specialist to join our Customer Success team. The ideal candidate will be responsible for ensuring seamless onboarding of customers, helping them successfully implement Spyne s products, and fostering strong relationships that drive customer satisfaction, retention, and expansion.

What Will You Do?

• Lead the entire customer onboarding process: Ensure a smooth transition from initial engagement to successful go-live and implementation of Spyne products.
• Cultivate strong customer relationships throughout the onboarding phase to ensure long-term success.
• Handle customer issues from start to finish, working in a dynamic and fast-paced environment.
• Respond to support queries via chat, email, and video conferencing, providing clear and timely solutions.
• Analyze customer data to continuously improve the customer experience.
• De-escalate and resolve issues using platform and industry expertise to ensure customer satisfaction.
• Work under time constraints and meet deadlines, often with unexpected challenges, to meet customer needs.
• Become a product expert and go-to resource for both customers and internal teams.
• Collaborate with cross-functional teams to identify opportunities for automation or added features to better serve customers.

What You Must Have

• Bachelor s/Master s degree with 3-4 years of experience in a customer/client-facing role.
• Experience with US clients is an added advantage.
• Strong problem-solving abilities with a keen attention to detail.
• Exceptional written and verbal communication skills in English.
• Hands-on experience with HubSpot and Freshdesk is mandatory.
• Openness to working in US shift timings.

Why Join Spyne?

• Young Startup Culture: Our team has an average age of 25-26 years, and even during the Great Resignation , we had near-zero attrition a testament to our company culture.
• Top-Rated AI Tech Company: With a 4+ rating on Glassdoor, Spyne is recognized as one of the top-rated AI tech companies.
• Gender Diversity: We have one of the best male-to-female ratios in the AI tech industry.
• Employee Support: We offer best-in-class employee supportive policies in line with government mandates.
• Customer-Centric: We are obsessed with delivering the best customer experience and ensuring client delight.

Why Now?

We are in the growth stage, and it s the perfect time to join! Be part of a team that is set to grow 10X+ and contribute to a revolutionary transformation in automotive retail.

Ready to Join Spyne?

If you're passionate about customer success and want to be part of a fast-growing, innovative company, Spyne is the place for you. Apply now to start your journey with us!