Customer Success Manager Job in Spyne

Job Title: Customer Success Manager

Location: Gurugram, Haryana (Onsite)

Experience: 3 5 Years | Type: Full-Time

About Spyne

At Spyne, we are transforming the automotive retail industry with cutting-edge Generative AI solutions. With over 52 million cars sold annually in the US alone, our AI-powered imaging platform enables dealerships and marketplaces to create studio-quality visuals boosting engagement, footfall, and ultimately, sales.

We re on a mission to become the leading AI software provider for the used-car market. From acquisition to appraisal, listing, marketing, and CRM Spyne aims to power every stage of the automotive retail journey with intelligent automation.

Backed by Accel Partners, Storm Ventures, and other top investors, our team in Gurugram is scaling fast across the US and Europe, building impactful solutions for over 150K dealerships.

About the Role: Customer Success Manager

We are looking for a Customer Success Manager (CSM) with a proven track record in SaaS client management to own relationships, retention, and success for our US and EU customers. You ll serve as a trusted advisor to mid-market clients ensuring they unlock the full value of our platform and remain long-term partners.

If you're a relationship-builder, data-driven thinker, and problem-solver who thrives in fast-paced environments, this is your opportunity to make a global impact.

Key Responsibilities

Client Relationship Management

• Own and nurture long-term relationships with mid-market clients across North America and Europe
• Serve as the main point of contact for a portfolio of customers, driving satisfaction and value realization
• Conduct regular QBRs, performance reviews, and check-ins to ensure goal alignment

Account Growth & Retention

• Monitor account health and identify churn risks early, deploying proactive measures
• Spot and execute upsell and cross-sell opportunities in collaboration with the Sales team
• Ensure a seamless customer experience across onboarding, support, and renewals

Data-Driven Insights & Strategy

• Analyze usage data, customer behavior, and feedback to uncover opportunities for growth and improvement
• Run customer satisfaction surveys (e.g., NPS) and translate insights into actionable product or process improvements
• Advocate for customer needs in internal roadmap discussions with Product and Engineering teams

Tools & Operational Excellence

• Manage customer data and communication effectively using CRM tools like Salesforce, HubSpot, or similar
• Maintain accurate account records, ensuring consistency, reporting accuracy, and informed decision-making

Cross-Functional Collaboration

• Partner with Product, Marketing, Sales, and Support teams to drive customer adoption and satisfaction
• Act as the voice of the customer, influencing product features, improvements, and support processes

What You ll Bring

• 3 5 years of experience in Customer Success or Account Management within a SaaS company
• Proven success in managing mid-market clients across US and European regions
• Strong command of CRM systems (e.g., Salesforce, HubSpot) and analytics tools
• Excellent written and verbal communication skills with a customer-first mindset
• Strong problem-solving skills and the ability to handle escalations with tact and professionalism
• Familiarity with data-driven decision-making and success metrics
• Comfortable working in US time zones as needed
• (Preferred) Knowledge of the automotive SaaS space or experience supporting independent dealerships

Why Join Spyne?

• Fast-growth stage startup backed by top-tier global investors
• Work with a young, passionate team (average age: 25 26) led by seasoned professionals
• Best-in-class gender diversity in the AI tech industry
• Transparent, inclusive, and employee-first culture with near-zero attrition
• Excellent health, leave, and compliance-friendly policies
• Huge opportunity to grow 10x+ in your career as we scale across global markets

Ready to Build the Future of Automotive AI?

If you're ready to take ownership of global customer relationships and drive real impact in a hyper-growth company, we d love to hear from you.

Apply now and let s drive the next wave of automotive innovation together.