Senior Associate- Training & Audit Job in Sugarbox Networks
Senior Associate- Training & Audit
- Mumbai, Maharashtra
- Not Disclosed
- Full-time
- Permanent
About us
SugarBox Networks ( www.sugarboxnetworks.com ) is the world s first Hyperlocal Content Delivery Network and Edge Compute platform (Hyperlocal CDN) that enables Users, Networks (ISPs, Internet Infra providers, etc.) and Digital Services (Apps, Websites, etc.) alike, to harness the power of Local Area Networks. With this technology at its heart, the company is reimagining connectivity for the under-connected and unconnected globally, in order to make the internet accessible, affordable and reliable for the masses, whilst being economically viable for the internet ecosystem.
Over the next 2 years, our goal is to transform the travel experience for 300 mn commuters monthly, unlocking over 2.5 billion hrs of digital consumption, where otherwise Apps don t work reliably, due to unstable or inexistent cellular connectivity.
We install servers at key places of interest (POIs) where users access internet services (Public transport, Rural areas, Residential complexes, Corporate parks, Hotels, Educational institutes, Retail zones, F&B outlets, etc.) Sugar Box s patented technology then uses prediction algorithms to cache relevant data from partner Apps on each local server. In addition to this, the local server uses Edge computing to manage other technical requirements such as User registration, Personalization, Security, Ads & Payments. This server is then exposed to the consumer over a local Wi-Fi so that s/he is able to use the partner Apps without any dependence on internet connectivity.
What disruption are we creating?
- The Next Billion Users globally will be able to start using Digital Services without purchasing an internet connection!
- Unlock seamless digital access on-the-go, in villages & remote areas, where users are in a near captive environment (And courtesy of the lockdown, we have all experienced what being held captive does to digital consumption!)
- Even offline consumption can now be monetized that means consumer will be served Ads & will be able to transact even without connectivity.
- At ubiquitous scale, Sugar Box will make the internet 200% faster and 50% cheaper
Job Description
The Training and Audit team at SugarBox is primarily responsible for handling the various Training and Audit requirements within the SugarBox s Operations Team, keeping in line with the Company s Operational Strategy and Goals. The team engages with both internal teams of SugarBox as well as Partners/Vendors for delivering on the various Training and Audit requirements.
Responsibilities:Reporting to the Training and Audit Head within the Operations Team, you would handle the dual role of delivering Training as well as Audit related tasks as per the requirement across the country.
Training Specific Responsibilities:
i. Able to independently conduct training sessions both remotely or in-person for vendor resources and internal teams as per organization s SOP and process.
ii. Be adaptive and flexible while delivering training sessions considering diverse level of audience s needs and competence.
iii. Able to handle extensive queries or doubts during training session or afterwards for ensuring no gaps in understanding exists for the audience.
iv. Be up to date with SugarBox s product launches and changes in deployment methodology by engaging with cross functional teams, reviewing internal documents and regular field visits to deployment sites.
v. Creation/Updating of training documents along with supporting Videos/Pictures etc.
vi. Strive to improve the overall operational KPIs by imparting effective training along with driving improvement in the documentation basis field observations, people interactions etc.
Audit Specific Responsibilities:
i. Able to independently conduct Audit activities (periodic or ad hoc) across different deployment sites with strict adherence to organization s SOP and Policy.
ii. Able to mitigate on ground challenges and ensure timely completion of audits with proper artefacts
iii. Prepare audit reports and other relevant data points such as compliance statistics, vendor performance, installation hygiene etc.
iv. Tracking and timely escalations of critical points for pushing relevant stakeholder for the rectifications of abnormalities found during audit.
Requirements
- 3-5 years of Operations Experience in Telecom/Broadband/Railways/Metros
- Field level experience in Deployment/Rollout related project
- Have Experience of preparing documentations & reports using MS Office tools
- Can work Independently with minimum or no supervision
- Strong communication skills and comfortable in public speaking
- Comfortable with interacting with different teams within and outside company
- Ready for frequent travelling on short notices
- Basic Networking and WLAN knowledge would be an added advantage
4 to 5 Years
2 - 4 Hires
