Digital Customer Support Executive Job in Sulekha.com New Media Private Limited

Job Description & Expectations:

We are looking for an operations executive to help a portion of the enterprises of ProManage achieve

tangible business outcomes. He / She will closely work with paid customers of ProManage to achieve the

desired goals of ProManage.

Responsibilities:

 Work on base profile enrichment of existing ProManage clients who want to

enhance their presence in Google, Bing and others as we add on.

 Email, Phone call and WhatsApp engagement with existing clients to obtain

content and optimize the Google listings & on other platforms.

 Onboarding clients by confirming documents and claiming google listings and

maintaining client database.

 Google Map navigation and locating listings from street view and updating the

correct latitude/longitude and address of the listings

 Closely work with other teams including central design team, central keyword

research team, Customer success team and marketing teams to deliver value.

Key Skills:

 Effective Task Execution:

o Demonstrate the ability to precisely follow and execute given instructions to

ensure accurate and efficient task completion.

o Multitask effectively to manage multiple tasks and priorities simultaneously,

maintaining a high level of attention to detail and quality.

 Data Management Proficiency:

o Showcase expertise in maintaining and managing data, including updates,

organization, and analysis, using tools like Excel or Google Sheets.

o Ensure data accuracy, consistency, and integrity through meticulous record keeping and regular verification processes.

 Communication and Collaboration:

o Proficiently navigate and engage in communication using Microsoft Teams

or similar collaboration platforms, ensuring seamless information sharing

and collaboration with team members.

o Contribute to a positive team environment by actively participating in

discussions and staying responsive to inquiries and updates.

 Time Management and Task Completion:

o Exhibit the capability to complete tasks within specified timelines

(Turnaround Time - TAT), showing a strong sense of accountability and

commitment to meeting deadlines.

o Efficiently prioritize tasks based on urgency and importance to ensure

timely completion of assignments

Education, Professional and Personal Attributes

 Any graduation is preferred.

 Good knowledge of English, Hindi and 1 regional language is a MUST – to help with

category expertise

 Good analytical knowledge including working knowledge of all Microsoft tools and

good in Google.

 A resource who can be trained in Digital marketing or with a basic digital marketing

skills

 Should possess an innate love of data and ability to see new patterns that impact

business

 Positive, initiative driven and passionate about digital marketing

 Result oriented, entrepreneurial and self-motivated

 Ambitious and flexible

Other aspects

 Reporting to Manager/Sr. Manager

 Must be based out of Chennai with no travel involved