Customer Relations Job in Sundaram Finance Limited
Customer Relations
Sundaram Finance Limited
4+ weeks ago
- Durgapur, Barddhaman, West Bengal
- Not Disclosed
- Full-time
Job Summary
1)Pre- Disbursement Activity:
Handling foot falls at the dealerships and dealership related activities.
Field Investigating Activity.
Lead generation through promotional activities conducted by SFL.
Collection of prospective customer information.
2)Disbursement:
Processing application for approval.
Obtaining documents from customers for payment.
Collection invoice/Insurance and other respective papers.
Processing the loan documents for payment.
3)Post Disbursement:
Confirmation of delivery of vehicle finance processed.
Collection of registration certificate if applicable.
Collection of insurance policy if applicable.
4)Recovery Management:
Responsible for initiating repossession proceeding, maintain records of collection and status of accounts.
5)Customer relations and cross selling:
Responding to customer queries and grievances and providing timely information and redressal.
Exploring favorable cross selling opportunities with the customers.
Skills Required :
Good communication skills and presentation skills.
Marketing and negotiating skills.
Knowledge about latest products in the market and ability to adapt to changes.
Organizing and Enthusiasm ( Positive Energy and Focus )
Logical reasoning and able to perform in enterprising roles
Risk analysis and management
Qualification : UG or PG
Handling foot falls at the dealerships and dealership related activities.
Field Investigating Activity.
Lead generation through promotional activities conducted by SFL.
Collection of prospective customer information.
2)Disbursement:
Processing application for approval.
Obtaining documents from customers for payment.
Collection invoice/Insurance and other respective papers.
Processing the loan documents for payment.
3)Post Disbursement:
Confirmation of delivery of vehicle finance processed.
Collection of registration certificate if applicable.
Collection of insurance policy if applicable.
4)Recovery Management:
Responsible for initiating repossession proceeding, maintain records of collection and status of accounts.
5)Customer relations and cross selling:
Responding to customer queries and grievances and providing timely information and redressal.
Exploring favorable cross selling opportunities with the customers.
Skills Required :
Good communication skills and presentation skills.
Marketing and negotiating skills.
Knowledge about latest products in the market and ability to adapt to changes.
Organizing and Enthusiasm ( Positive Energy and Focus )
Logical reasoning and able to perform in enterprising roles
Risk analysis and management
Qualification : UG or PG
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