Customer Service Representative Job in Sunknowledge Services Inc.

Job Description:

~ Provide customers with the required information related to the product or service/or gather information

~ Use questioning and listening skills that support effective communication

~ Apply the elements of building positive rapport with different types of customers over the phone

~ Keep one updated with latest US healthcare rules & regulations

~ Apply critical thinking and critical decision making for completing tasks

~ Notify Supervisor when an incident or situation may require escalation to a higher level

~ Apply the proper telephone etiquette to satisfy various customer situations

~ Identify voice skills and how to enhance a good telephone presentation

~ Prepare standard reports using Excel spreadsheets and MS Word documents

~ Other duties as assigned

~ Good inter-personal, problem solving and analytical skills and equipped with learning abilities

~ Display time flexibility towards shifts as per work floor requirements

~ Identify process improvements, offers solutions and communicates recommendations to management

Desired Profile:

~ Excellent communication skills in English (Both Oral and written)

~ 0-1 year of International BPO experience (Freshers can also apply)

~ Good leadership & analytical skills

~ Willing to work in 24/7 environment

~ An inherent quality of being a good team player with zeal to succeed

~ Should be available to join ASAP

Other Details:

Process: US healthcare. 5 days working & 2 days weekly off.

To Apply:

If you have specific commercial experience in a similar role please email your CV, covering letter and links to relevant work examples to

[email protected]