Application Support Engineer Job in Sutherland Global Services

Sutherland is seeking a strategic-thinking and dynamic person to join us as a Assoc Mgr-Application Support. We are a group of driven and energetic individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

In this role, you will get to:

• Keep management updated: Monitor project activities and relay vital information in the form of timely and accurate reports to all project stakeholders
• Impact the bottom line: Constantly learn, enhance skills and identify opportunities for process improvement leveraging a deep understanding of assigned work; provide feedback and inputs to SMEs, Leads & Managers on identified areas of improvement, opportunities for automation
• Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback
• Strengthen relationships: Establish and maintain communication with all stakeholders including Client, their customers, team members and leaders; understand needs, resolve issues, and meet expectations
• Take the lead: Lead Application development and maintenance as per the standard processes. Ensure successful transfer of complex domain knowledge to subject matter experts and team members.

Our most successful candidates will have:

• 2 to 5 Years of IT experience primarily in Application Support
• Experience on tracking support emails, calls and metrics report generation. Timely respond to support emails, calls and follow-up support tickets.
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
• Experience in MS Office
• To work in a fast-paced environment
• To be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
• Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• To work for US shift timings 5:30 PM to 2:30 AM