Manager - Ivr Engineer Job in Sutherland Global Services
Manager - Ivr Engineer
Sutherland Global Services
4+ weeks ago
- Bengaluru, Bangalore Urban, Karnataka
- Not Disclosed
- Full-time
Job Summary
Job Description:
Sutherland is seeking an attentive and goal-oriented person to join us as an IVR Engineer. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! IVR Engineerin this role get to: Sutherland is seeking an attentive and goal-oriented person to join us as an IVR Engineer. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! IVR Engineerin this role get to: Strong experience in TDM/VoIP routing protocols call processing (SS7, ISDN, SIP). Exposure to Call Routing/Strategy Capabilities, CTI, and T-Server operations. Experience with implementing complex solutions involving Web Services, SOA, VXML and Voice Objects. Strong exposure on CTI development, Agent Softphone, Genesys API / SDK, GPlus Adapter, Integration of Genesys solution with CRM Agent desktops. Good knowledge in Database such as SQL, Oracle, MySQL etc. Strong understanding of test driven development with experience in automated unit testing using Mockito or similar mocking framework. Experienced in voice technologies including creating VXML pages, working with Google, AWS or Nuance voice recognition, fine tuning voice and DTMF grammars. Work with the BA's, Voice UI Designers and other component teams closely Experience helping the testing teams during the Test Planning phase and assist with the test cases preparation Understand Agile methodologies and deliver as a part of the team in individual capacity and also support the Developers with their day to day technical queries Sound commercial judgment and overall understanding of the CRM Industry, particularly the business impact of good CSAT and customer experience Exposure to Call Routing/Strategy Capabilities, CTI, and T-Server operations. Experience with implementing complex solutions involving Web Services, SOA, VXML and Voice Objects. Strong exposure on CTI development, Agent Softphone, Genesys API / SDK, GPlus Adapter, Integration of Genesys solution with CRM Agent desktops. Good knowledge in Database such as SQL, Oracle, MySQL etc. Strong understanding of test driven development with experience in automated unit testing using Mockito or similar mocking framework. Experienced in voice technologies including creating VXML pages, working with Google, AWS or Nuance voice recognition, fine tuning voice and DTMF grammars. Work with the BA's, Voice UI Designers and other component teams closely Experience helping the testing teams during the Test Planning phase and assist with the test cases preparation Understand Agile methodologies and deliver as a part of the team in individual capacity and also support the Developers with their day to day technical queries Sound commercial judgment and overall understanding of the CRM Industry, particularly the business impact of good CSAT and customer experience
Qualifications:
Our most successful candidates will have: Graduation / Post Graduation in Science / Engineering 5-7 Years Experience
Sutherland is seeking an attentive and goal-oriented person to join us as an IVR Engineer. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! IVR Engineerin this role get to: Sutherland is seeking an attentive and goal-oriented person to join us as an IVR Engineer. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! IVR Engineerin this role get to: Strong experience in TDM/VoIP routing protocols call processing (SS7, ISDN, SIP). Exposure to Call Routing/Strategy Capabilities, CTI, and T-Server operations. Experience with implementing complex solutions involving Web Services, SOA, VXML and Voice Objects. Strong exposure on CTI development, Agent Softphone, Genesys API / SDK, GPlus Adapter, Integration of Genesys solution with CRM Agent desktops. Good knowledge in Database such as SQL, Oracle, MySQL etc. Strong understanding of test driven development with experience in automated unit testing using Mockito or similar mocking framework. Experienced in voice technologies including creating VXML pages, working with Google, AWS or Nuance voice recognition, fine tuning voice and DTMF grammars. Work with the BA's, Voice UI Designers and other component teams closely Experience helping the testing teams during the Test Planning phase and assist with the test cases preparation Understand Agile methodologies and deliver as a part of the team in individual capacity and also support the Developers with their day to day technical queries Sound commercial judgment and overall understanding of the CRM Industry, particularly the business impact of good CSAT and customer experience Exposure to Call Routing/Strategy Capabilities, CTI, and T-Server operations. Experience with implementing complex solutions involving Web Services, SOA, VXML and Voice Objects. Strong exposure on CTI development, Agent Softphone, Genesys API / SDK, GPlus Adapter, Integration of Genesys solution with CRM Agent desktops. Good knowledge in Database such as SQL, Oracle, MySQL etc. Strong understanding of test driven development with experience in automated unit testing using Mockito or similar mocking framework. Experienced in voice technologies including creating VXML pages, working with Google, AWS or Nuance voice recognition, fine tuning voice and DTMF grammars. Work with the BA's, Voice UI Designers and other component teams closely Experience helping the testing teams during the Test Planning phase and assist with the test cases preparation Understand Agile methodologies and deliver as a part of the team in individual capacity and also support the Developers with their day to day technical queries Sound commercial judgment and overall understanding of the CRM Industry, particularly the business impact of good CSAT and customer experience
Qualifications:
Our most successful candidates will have: Graduation / Post Graduation in Science / Engineering 5-7 Years Experience
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