Customer Service - Exports Job in Swift Cargo Pvt. Ltd.

Customer Service - Exports

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Job Summary

Acting a single point of contact for the assigned Customers.
Making cold calling to the list of Target Customers and Fixing up for an appointment with Targets Customers.
Following it up with target customers till the Business Conversion and for the Regular Consignments.
Handling new & existing Customer accounts and maintaining customers focus on all times and answering to customer s enquiries using the standard guidelines.
Requesting rates from liners/agent and also Providing Quotes to customers and Follow up with Customers for business.
Requesting Customers regularly for Shipments.
Pre-alert & Rates follow-up with pricing team and with Customers.
Updating Customers on their cargo status on regular basis.
Creating Job in Online ERP Software(Cargowise).
Updating Consignment details and Tracking it in online.
Dealing with liners for booking/status and Checking the Pro-forma Invoice before raising the Final Invoice.
Calling up the Origin counterpart if any urgent basis of Rates/updates.
Following up with CHA for clearance status and with customer for outstanding.
Following up with documentation team for release ofDO.
Internal follow-up with team on shipment status and B/L release.
Maintaining & updating customer contacts and list.
Any other relevant duties or responsibilities that may be assigned time to time.