Customer Service - Exports Job in Swift Cargo Pvt. Ltd.
Customer Service - Exports
Swift Cargo Pvt. Ltd.
4+ weeks ago
- Chennai, Tamil Nadu
- Not Disclosed
- Full-time
Job Summary
- Acting a single point of contact for the assigned Customers.
- Making cold calling to the list of Target Customers and Fixing up for an appointment with Targets Customers.
- Following it up with target customers till the Business Conversion and for the Regular Consignments.
- Handling new & existing Customer accounts and maintaining customers focus on all times and answering to customer s enquiries using the standard guidelines.
- Requesting rates from liners/agent and also Providing Quotes to customers and Follow up with Customers for business.
- Requesting Customers regularly for Shipments.
- Pre-alert & Rates follow-up with pricing team and with Customers.
- Updating Customers on their cargo status on regular basis.
- Creating Job in Online ERP Software(Cargowise).
- Updating Consignment details and Tracking it in online.
- Dealing with liners for booking/status and Checking the Pro-forma Invoice before raising the Final Invoice.
- Calling up the Origin counterpart if any urgent basis of Rates/updates.
- Following up with CHA for clearance status and with customer for outstanding.
- Following up with documentation team for release ofDO.
- Internal follow-up with team on shipment status and B/L release.
- Maintaining & updating customer contacts and list.
- Any other relevant duties or responsibilities that may be assigned time to time.
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