Executive - Customer Service Job in Swift Cargo Pvt. Ltd.

Executive - Customer Service

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Job Summary

Act as single point of contact for customers and manage/negotiate pricing and co-ordinate for all shipments.
Escalate potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements, be proactive in order to minimize service crises.
Research on rates and routes to get competitive rates.
Arrange shipments by examining destination, route, rate, delivery time.
Maintain, grow, and build long term relationships with Liners, Customers and Overseas agents.
Follow-up with customers for outstanding payments.
Co-ordinate with Sales, Operations and Documentation department and follow-up on shipments generated.