Roc Associate Job in Swiggy
Job Summary
- DE issues resolution- DE captain form is an online hub where the DEs can raise the issue which ROC Associates will resolve through a defined SOP and within TAT defined for each issue
- Metrics which ROC Associates will be responsible for as part of DE Captain form tickets are,
- Ticket resolution TAT
- Weekly Closure Rate (within TAT)
- Emergency issues closed within TAT
- DX issues closed within TAT
- Tickets/Orders (per 100 orders)
- Tickets closed in
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