Solution Architect (sme Service Management) Job in Symphony Summitai

Responsibilities:

• Demonstrate expert knowledge on ITIL-based service delivery
• Owns organizational transformation efforts as related to ITIL implementation across service lifecycles
• Provides guidance and implements processes and artifacts for Service Strategy, Service Design, Continual Service Improvement processes
• Analyzes existing Implementation Plans and identifies areas for improvement based on Deming Model (Plan, Do, Check, Act).
• Works with customers to communicate ITSM vision and benefits.
• Develops strategies to eliminate gaps in service while improving efficiency and effectiveness. Identifies and removes risks associated with proposed processes.
• Leads configuration and documentation of Service Portfolio and Service Catalog. Develops Operating Level Agreements (OLAs) and Service Level Agreements (SLAs) with stakeholders for each service. Leads efforts to build a Service Management Center of Excellence (COE)
• Applies strong analytical and technical skills to document the findings in accordance with approved quality procedures and standards. Works independently, interacts with clients and delivers presentations.
• Hands on experience in deployment of tools like Service Now, HP, BMC, CA etc.

Qualifications:

• Preferably engineer/Technical Degree
• Preferably with IT infra management experience
• Total of 10- 12 years of experience and 5 to 6 years of relevant experience.
• ITIL expert certifications