Service Coordinator Job in TRUSTEGIC

Industry: Engineering

Benefits: ESIC/ Mediclaim, PF, Gratuity, CL, SL, PL etc..

Qualification: Graduate or Diploma/ B Tech in EE, ME, Automobile.

Job Description:

 Responsible for Service co-ordination for Godrej division

 Preparation and monitoring of warranty and AMC visits on weekly & monthly basis. Advance planning on deployment of engineers.

 Co-ordination with Principal's for service and parts related support.

 Technical support to engineers on field issues for resolution.

 Monthly invoicing to Principal and customers against visits and paid jobs.

 Interaction with customers on satisfaction of services rendered and take corrective actions to improve upon.

 Regular meetings with key customers.

 MIS reports on service activity on weekly and monthly basis.

 Monthly service meetings with engineers.

 Call assigning on daily basis.

 New machine registration & SAP entry to Godrej.

 FSR Portal handling & claim submission.

 Handling of AFDC for machine sales.