It Service Delivery Manager Job in Taashee Linux Services Pvt Ltd

IT Service Delivery Manager

Hyderabad, Telangana, India - 500082

Job Description

IT Service Delivery Manager will be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The service delivery manager will be performing technical tasks, such as troubleshooting technical issues, and administrative tasks, such as managing team performance and checking the quality of the deliverables simultaneously. The main tasks of a service delivery manager, however, include managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.

To be a successful service delivery manager, you should demonstrate strong leadership and teamworking skills. You should also demonstrate excellent communication and computer skills.

JOB DESCRIPTION

• Maintaining positive relationships with customers.
• Identifying customer needs and overseeing service delivery within the business context.
• Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
• Managing finances and budgets.
• Determining ways to reduce costs without sacrificing customer satisfaction.
• Assessing customer feedback and using your creativity to establish, improve, and refine services.
• Remaining organized and meeting deadlines.
• Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.

KEY SKILLS

• A bachelor's engineering degree and masters business-related degree is preferable.
• Experience in customer service, leadership, and logistics may be advantageous.
• Good computer skills and the ability to use business support software.
• Strong customer service, project management, and quality control skills.
• Good resource planning skills.
• Excellent leadership and customer service skills.
• Strong teamwork skills and attention to detail.

Required Skills