Customer Service Executive (hospitality / Hotel / Bpo), Hyderabad Job in Talent Bee Consulting

Roles and Responsibilities

• ORGANISATION

• ROLE:

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by each branch.
• Monitoring customer feedback from Branches, Zenoti, Pulse and Google reviews.
• Responding to customer feedbacks on online platforms.
• Resolving customer complaints quickly and efficiently.
• Monitoring the online appointments and how well they are handled by branches and document the conversions and revenue.
• Update customers on new launches and monitor the success.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organisation to plan strategically.
• Expanding the customer base by up-selling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategising accordingly.

• CANDIDATE

• A bachelors degree in Administration or related field.
• A minimum of 3 years experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.

• LOCATION : Hyderabad (Jubilee Hills)

• SALARY : Up to 25,000 per month