Executive Counselling Job in Talentedge

POSITION DESCRIPTION

This position is invariably an important one. As a counsellor, you will be responsible for understanding the requirement of the individual; thereby providing the essential information regarding the same, so as to take a decision. In the due course, you shall have to maintain regular contacts to feed the individual with regular updates on the same.

Key Responsibilities:The responsibilities would primarily include the Outbound, Inbound & Online Chat processes

• Outbound process: Upsell & cross-sell various Management, IT & Finance related courses
• Inbound process: Attend to the Sales & Services calls received on the Customer Care numbers
• Online Chat Process: Be available to address any query coming through online Chat mode
• Responsible for converting Telephonic Enquiries into admissions
• Responsible for achieving business targets through effective counselling, as per timelines
• Regularly follow up for lead generations through tele-calling
• Counselling & Career guidance on the company offerings seminars, workshops and in-houseevents

Qualifications

• Graduate in any discipline.
• 1-2 years of experience in Sales/Counselling.
• Good Communication Skills & Disposition
• Self-Motivated & Confident approach
• Assertive & hardworking
• Flexible on timings.