Product Solutions Associate - Technical Support Job in Tartanhq

Job Title: Product Solutions Associate - Technical Support

Location: Gurgaon, India

Job Type: Full-Time

Experience Level: 2 - 4 Years

About the Role

We are seeking a motivated and detail-oriented Product Solutions Associate to join our dynamic team. In this role, you will be instrumental in supporting client relationships by providing technical expertise, understanding customer needs, and ensuring they maximize the value of our product solutions. You will collaborate with various internal teams to ensure a smooth onboarding process, address technical inquiries, and continuously improve customer satisfaction.

Key Responsibilities

1. Support Strategic Account Plans

• Assist in gathering and analyzing customer data to understand their business requirements, technical landscapes, and objectives.
• Contribute to the development of account growth strategies by identifying potential areas for product adoption and expansion.
• Collaborate with product, sales, and customer success teams to deliver solutions that meet customer needs effectively.

2. Assist in Building and Managing Client Relationships

• Support building strong working relationships with technical stakeholders within client organizations.
• Communicate the technical value and capabilities of Tartan products to address customer challenges.
• Proactively identify and escalate technical concerns to appropriate teams to ensure positive customer experiences.

3. Contribute to Revenue Growth

• Assist in identifying growth opportunities within assigned accounts by understanding evolving needs and product usage.
• Support in preparing the technical aspects of proposals and presentations for upselling and cross-selling.
• Contribute insights to sales forecasts based on customer engagement and identified opportunities.

4. Serve as a Key Technical Contact

• Act as the primary technical point of contact for product managers and business stakeholders during onboarding.
• Engage regularly with assigned accounts to monitor product usage, technical integration, and overall engagement.
• Conduct regular technical check-ins (virtual or in-person) to understand satisfaction levels and identify opportunities for further adoption.

5. Support Pipeline Development

• Collaborate with events, partnerships, and marketing teams by providing technical insights for webinars, trade shows, and local partnerships.
• Assist in qualifying leads from a technical perspective, focusing on integration requirements and technical feasibility.

6. Contribute to Data Management

• Work with Sales Operations to ensure accurate and up-to-date technical information related to your accounts is maintained within the CRM system.

Qualifications

• Bachelor's degree in a technical field (e.g., Computer Science, Engineering, Information Technology) or equivalent practical experience.
• Up to 3 years of experience in a technical customer-facing role, such as Technical Support, Solutions Engineering, or Technical Product Analysis, preferably with SaaS products.
• Familiarity with software product demonstrations and ability to explain technical concepts to both technical and non-technical audiences.
• Basic analytical skills to understand data related to product usage and customer engagement.
• Strong collaborative skills and ability to work effectively within a team environment.
• Proactive attitude with a willingness to learn and adapt to new technologies.
• Good written and verbal communication skills, with the ability to build rapport with technical contacts.
• Strong organizational and time-management skills.
• Basic understanding of B2B sales concepts and the importance of customer relationships.
• Familiarity with CRM systems is a plus.
• Exposure to or understanding of the Banking/Fintech industry is a plus.

Flexible Benefits

• Stock Options: Every employee deserves a stake in the success of Tartan. Enjoy the benefits of stock options and be rewarded for the company s success.
• Health Insurance: Comprehensive health coverage for you and your family with a policy of INR 3 lakhs and personal accidental cover of INR 10 lakhs, plus other benefits.
• MacBook: You ll receive a MacBook to use for work, regardless of your role at Tartan.

Why Join Us?

• Career Growth: This is a great opportunity for you to grow your career in a technical support role with plenty of opportunities for learning and advancement.
• Work Environment: Thrive in a collaborative, innovative team where your contributions matter.
• Competitive Benefits: Get rewarded with stock options, health coverage, and all the tools you need to succeed.

Ready to make an impact?

Apply Now to join Tartan as a Product Solutions Associate and become part of an innovative, customer-focused team.