Manager - Retail Collections - Consumer Durables And Two Wheeler - Consumer Finance & Advisory Business Job in Tata Capital
Manager - Retail Collections - Consumer Durables And Two Wheeler - Consumer Finance & Advisory Business
Tata Capital
4+ weeks ago
- Lucknow, Lucknow District, Uttar Pradesh
- Not Disclosed
- Full-time
Job Summary
A) Core Responsibilities:
Achieve Collection Targets
o Achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)
o Ensure that the NPA's are kept at minimum trigger levels
o Increase fee income / revenue and reduce vendor payouts
o Conduct asset repossession as per policy and process based on section 9 (court receivers)
o Represent the organization in front of legal/ statutory bodies as required by the legal team
Customer Interaction
o Visit critical/complex customers and manage the collection process
o Follow up with customer for reasons for defaulting
o Ensure quick resolution of customer issues and complaints
Vendor/Agency Management
o Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA
o Ensure payments, Audit receipts get deposited within the defined SLA.
o Collect feedback from the agency on a daily basis
o Ensure timely MIS repor
Qualification : Any Graduation Degree
Achieve Collection Targets
o Achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)
o Ensure that the NPA's are kept at minimum trigger levels
o Increase fee income / revenue and reduce vendor payouts
o Conduct asset repossession as per policy and process based on section 9 (court receivers)
o Represent the organization in front of legal/ statutory bodies as required by the legal team
Customer Interaction
o Visit critical/complex customers and manage the collection process
o Follow up with customer for reasons for defaulting
o Ensure quick resolution of customer issues and complaints
Vendor/Agency Management
o Allocate work to the field executives and ensure that all the agencies in the location perform as per defined SLA
o Ensure payments, Audit receipts get deposited within the defined SLA.
o Collect feedback from the agency on a daily basis
o Ensure timely MIS repor
Qualification : Any Graduation Degree
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