Technical Support And Training Manager Job in Techgenies

Responsibilities

After an onboarding period where the team member will be fully trained on Saas, softwares and solutions, she/he will

• Deliver full demos of Saas, softwares, assessments and other solutions, to prospects and clients
• Deliver full training to independent contractors working for the company, making them facile with all our solutions;
• Provide and ensure extensive technical assistance to customers in relation to any issue they may encounter, in relationship with product owner to diagnose issues;
• Resolve technology related problems
• Collaborate with team and client to support client deliverable deadlines, working on assigned projects as needed
• Analyze digital content providers' processes and identify opportunities to accelerate digitizing books and releasing them faster
• Respond in a timely way to product-related inquiries
• Inform and trains clients about products and their use
• Document customer needs
• Report customer feedback
• Coordinate with the sales team

Education and skills

• Bachelor in Computer Science, IT Engineering, or relevant field with an average acumen in the Human Resources Industry.
• Proficient in MS Office
• Knowledge of digital technologies
• Strong communication and interpersonal skills
• Strong sense of service
• Strong team spirit
• Agility and flexibility
• Fluent in English and French. Another European language appreciated.