Desktop Engineer Job in Technexttechnosoft

Position: Desktop engineer
Experience: 0- 2 Years
Education: Graduation - B.Tech/B.E. - Any Specialization,BCA - Computers PG - M.Tech - Any Specialization,MCA Computers.
Location: Durgapur
Type of Employment: Full time

Job Responsibilities:

• Desktop/Laptop on-site and phone support,Printer/Fax support,Backup system support,-Updating current infrastructure,Deploying new equipment.
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
• Provide initial assessment of urgency and business impact on all support calls.
• Record incident resolutions in the Help Desk tool.
• Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
• Support the following technologies: Microsoft Office 2007 products - Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC's, basic LAN/WAN connectivity and others as assigned.
• Monitor daily backups.
• Ability to work independently and in a team environment.
• Ability to communicate well with internal and external contacts.

Desired Candidate Profile :

• MCSE & CCNA certification preferred..
• 1-2 years directly related work experience in a technical support position Windows XP, Microsoft Office 2003 or later (2007 preferred), Internet Explorer and business applications in a business environment.
• Knowledge of multiple desktop programs, configuration and debugging techniques.
• Strong work ethic, detail oriented as well as excellent oral and written communication skills.
• Sound problem resolution, judgment and decision-making.
• Ability to lift and move equipment weighing 30-40lbs.
• Experience supporting Windows XP, Microsoft Office 2003 or later, Outlook in and Exchange Environment, Internet Explorer, basic hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely.
• Experience with TCP/IP and general networking issues.
• Experience providing superior customer service and support.
• Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
• Strong interpersonal and organization skills, successful in working both independently and in a team environment.
• Strong problem solving skills.

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